Furthermore, generated revenue also decreases due to the reduction in the system’s operational efficiency. Prospective patients can also be impacted and less satisfied due to their inability of scheduling timely appointments. Further, they can affect the patient’s health condition due to the delay in diagnosis or treatment. They are missed healthcare utilized time slots and resources that can negatively affect the utilization of space and human resources. No-shows occur, when a patient fails to attend a scheduled appointment with no prior notification to the healthcare provider. Therefore, they have an impact on service quality and system performance. Patient no-shows are great examples that significantly trigger the mismatch between supply and expected demand. Despite huge efforts, there are inevitable events leading to higher costs and underutilization. With the increasing demand and cost pressures, it is imperative for healthcare organizations to improve the effectiveness and efficiency of their services.
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